Our Shipping and Return Policies

Our standard shipping method is USPS (US Postal Service) First Class Mail from Seattle, Washington.

Items are shipped out the very next business day if ordered before 2:00pm PST.

The time it takes for your order to reach you is totally dependant upon the speed of the Postal Service, typically 3-6 business days to US, and 5-10 business days to Canada. Please allow more time during holidays and other busy mail times.

This option, via FedEx, is available during the checkout process for an additional charge. Available only when shipping to a physical address within the US.

Orders for overnight or 2nd day air placed before 11:00am PST will ship out the same day. Orders for overnight or 2nd day air placed after 11:00am PST will ship out the next business day.

If you are unsure of when your order will ship, please call us and we can help you. We're open 24 hours a day at 1-800-543-8247.

If something you order becomes out of stock, we will contact you right away to let you know. At that point you can choose to cancel the item, wait and receive it when it is restocked, or choose an alternate item that can ship right away. We will ship the remainder of your order right away regardless.

We want you to be happy and satisfied with all of our products.

All products are guaranteed to hold up for the life of your pet.

Should you need to return a product or have one replaced, here is what you do:

If it's a customized product, simply call our toll-free customer service number (800-543-8247) and an agent will help you out.

If it's a non-customized product that has never been used, simply send it back to us with a note letting us know:

1.) your customer number or order number

2.) what you didn't like about it and

3.) if you want a replacement product and which product you want or a refund.

We'll take care of it from there. There are no re-stocking fees. You can send it via the carrier of your choice, postage paid to:
LuckyPet
4301 Aurora Ave N
Seattle, WA 98103

If it's a non-customized product that has been used but failed in some way, call our toll-free customer service number (800-543-8247) and an agent will figure out the best way to help you.